Cashmere Coat, Women's Cloak, Winter Cape, Cowl, Women Coat, Kasha Coat, Mantle - loose-fitting-coat-womens-cloak-winter-cape-cowl-cashmere-coat-casha-coat-mantle-Brown---like-the-picture

Our Payment Methods are : 

2Checkout and PayPal - Worldwide payment providers both guaranteeing the online transactions safeti via Visa, Master Card, Credit & Debit Cards 

Delivery Terms and Cost

Shipping Cost:

'Orders starting from $ to $ => shipping costs $'

DHL Express Shipping 50 $ - 80 $ => 12.00 $

DHL Express Shipping 81$ - 150$ => 19.00 $ 

DHL Express Shipping 151 $ - 250 $ => 22.00 $

DHL Express Shipping 251 $ - 350 $ => 28.00 $

DHL Express Shipping 351 $ - 500 $ => 35.00 $

DHL Express Shipping 501 $ - 1000$ => 45.00 $

Delivery time: 

• USA – 3 to 4 business days
• Europe - 1 to 2 business days
• Australia, Saudi Arabia, New Zealand – 3 to 5 business days
• Russia - every order from Russia travels with EMS and takes up to 7 working days.
• Other countries - 3 to 5 business days.

*ALL BAGS are delivered with EMS and take up to 7 working days!

Custom and personalized orders:
- All our models are handmade (✂) and exclusively, crafted with ♥ !
We are crafting our clothes according to the standards stated in our shop sizing chart (in the description). We will also send you a measurement guide if you need one.
However, we can always make the clothing according to your personal dimensions and needs. For that all you need to do is to send us your detailed measurements so we can make sure that the model you purchased will fit you well.
We can customize some of the items and change the color, size, fabric, etc. We are custom making all items to order now. In this case, please remember to leave your detailed measurements information when or after you place the order and please check your Shopify messages regularly to make sure there is a good communication.

Priority processing of my order:
-This option gives your order priority before all other orders in my shop, your order will be made and ship within 1 day. Please contact us if you want to take an advantage of that option.

How much Duties and Taxes will i have to pay?
- We send all packages with Low value ( 10$ ), to avoid additional taxes, duties or customs fees for our customers from USA, Canada, European Union and Australia.

Do you have seasonal sales?
- No, our items are timeless so we don’t have clearances.
On the flip side – with us you will never have the unpleasant surprise of finding out that something you just bought is now half off.

How long does delivery take?
All orders are dispatched within 1-5 business day.

Delivery time:

USA – 3 to 4 business days
Australia – 1 to 5 business days
Europe - 1 to 2 business days
Other countries - 3 to 5 business days.

*ALL BAGS are delivered with EMS and take up to 7 working days!

If you enjoy our designs and you wish to own more of our garments, the shipping cost will be reduced automatically after the first item.

How do I track my order?

Once your order has been dispatched, we will update your order with the tracking number of your package.

How do I Return or Exchange an Item?

You have to send me an e-mail or a Shopify convo about eventual problems with your order up to two days after you've received the product. We would gladly make a FREE exchange of an item. The Return Must be made up to 5 working days after receiving the item. Items sent back to us after this period are not classified for a refund. Postage is at buyers cost. Please keep the рецеипт as proof of posting as we cannot be held responsible for items lost in the mail. Personalized, promoted and discounted items cannot be returned. Items must be returned unworn, unwashed, undamaged and unused with their original tags. Merchandise that has been worn, used, altered or damaged will not be accepted! The shipping cost are not refundable.

How to determine my size ?
Taking your measurements :

BUST
Wrap a soft tape measure around your bust. It should wrap around the fullest part of your bust. The tape should be straight and parallel with the floor.
WAIST
Wrap the tape measure around your natural waist. Keep it parallel to the floor. Do not hold your breath or suck your stomach in. Hold your body erect in a comfortable standing position to get an accurate measurement. Be sure you don't draw it too tight.
HIPS
Wrap the tape measure around the fullest part of your hips and buttocks. This is usually located 7 to 9 inches below your natural waist. Keep the tape measure parallel to the floor.
INSEAM
Measure the length of the inner leg, from the top of the thigh to the ankle.
All items length can be adjusted

There is a large scale of colors and sizes that you can choose from. Even if you
see that something is not listed you can always write to us and check if we are
able to make it. We are capable to custom-make and adapt almost
every design to fit our customer's needs.

All items length can be adjusted.

Shipping Cost:

Orders starting from $ to $ => shipping costs $'

DHL Express Shipping orders from 1 $ to 120 $ => shipping cost 13.90.00 $

DHL Express Shipping orders from 121 $ - 200 $ => shipping cost 22.00 $ 

DHL Express Shipping orders from 201 $ - 300 $ => shipping cost 28.00 $

DHL Express Shipping orders from 301 $ - 400 $ => shipping cost 42.00 $

DHL Express Shipping orders from 401 $ - 500 $ => shipping cost 52.00 $

DHL Express Shipping orders from 501 $ - 700 $ => shipping cost 85.00 $

UPS Express Shipping orders from 701 $ - 1000 $ => shipping cost 125.00 $

UPS Express Shipping orders from 1001 $ - 1500 $ => shipping cost 160.00 $

UPS Express Shipping orders from 1501 $ - up  => shipping cost 210 $

Delivery time: 

• USA – 3 to 4 business days
• Europe - 1 to 2 business days
• Australia, Saudi Arabia, New Zealand – 3 to 5 business days
• Russia - every order from Russia travels with EMS and takes up to 7 working days.
• Other countries - 3 to 5 business days.

*ALL BAGS are delivered with EMS and take up to 7 working days!

ALL ORDERS ARE SHIPPED VIA DHL EXPRESS 

Now you are able to upgrade shipping service to DHL EXPRESS PLUS (Overnight shipping- $20 additional fee World Wide ) when submitting your order by selecting your most appropriate service. 

• We offer a full refund or exchange on lost packages. The loss of mail is not our fault, but neither is it yours and ultimately, we want this to be a pleasant experience for you - from browsing our store to wearing our clothes.

❤️ You will be able to enjoy your new BEAUTIES sooner then you expect.

❤️ The more you buy, the more you save on shipping and it's the best service ever!

We ship all orders within 1-5 days after receiving payment.

 * NOTE: Items are shipped to the address on your Shopify Account. If you wish your item to be shipped to different addresses please contact me via Message us or send us an e-mail me: office@eugfashion.com

• Please note that customs clearance, international holidays and other unexpected circumstances may delay your package. We have little control over such circumstances, but will do everything we can to resolve shipping problems at your best interest. 
• We are ready to ship in 1-5 business days after receiving payment of the order.
• Please provide your phone number when you CHECK OUT in the 'notes to seller section'. (UPS will contact you if they are not able to deliver your parcel for some reason at the address you have provided)
• Without a phone number it cannot be sent via express shipping as it is described in the shop. Send your phone number up to 3 days from the moment of placing the order so you can receive your orders safe and in time.

* Keep in mind that orders below 65$ will be shipped with Regular Post (because Express Shipping is on our behalf therefore your order must go over this amount).
Delivery time for bags only:

• 15-20 working days after mailing - OUTSIDE EUROPE
• 7-14 working days after mailing - EUROPE
• BG post service with Tracking number.

Keep in mind that we don't have a express shipping for bags.
Thank you ❤️

All orders will be shipped via DHL courier services from Bulgaria, EU.

IMPORTANT
All orders will be shipped via DHL courier services from Bulgaria except when the address of delivery have special conditions. In these cases the orders are sent with EMS or Fedex. You can Always contact us on Shopify 'Message us' so we can tell you beforehand whether your address falls into such zone. If you still insist on your order being sent with express shipping you can additionally buy this type of delivery. The price for UPS express is 20$.

• We are sending all packages from Europe, Bulgaria, Sofia City.

- We are using DHL so your delivery will arrive in 2-3 days :))) after the shipment :)))

*NOTE: There might be delays due to custom procedure and holidays.

 

Have a look at the SIZE CHART to mach which size will fit you best:

Size chart of the body not of the garment.

Shoes sizes

• Inside soles measurements: 

EU 36 // US 6 >>> Length: 23.5 cm / 9.25 inch
EU 37 // US 6.5 >>> Length: 24.5 cm / 9.6 inch
EU 38 // US 7 >>> Length: 25 cm / 9.9 inch
EU 39 // US 8.5 >>> Length: 25.5 cm / 10.2 inch
EU 40 // US 9 >>> Length: 26.5 cm / 10.3 inch

 

How to determine my size ?
Taking your measurements :

BUST
Wrap a soft tape measure around your bust. It should wrap around the fullest part of your bust. The tape should be straight and parallel with the floor.

WAIST
Wrap the tape measure around your natural waist. Keep it parallel to the floor. Do not hold your breath or suck your stomach in. Hold your body erect in a comfortable standing position to get an accurate measurement. Be sure you don't draw it too tight.

HIPS
Wrap the tape measure around the fullest part of your hips and buttocks. This is usually located 7 to 9 inches below your natural waist. Keep the tape measure parallel to the floor.

INSEAM
Measure the inner side of your leg from the top of your thigh to your ankle.

All items length can be adjusted.

There is a large scale of colors and sizes that you can choose from. Even if you
see that something is not listed you can always write to us and check if we are
able to make it. We are capable to custom-make and adapt almost
every design to fit our customer's needs.

CARE INSTRUCTIONS

FOR BEST RESULTS - DRY WASH
Machine Wash 30°C
Hand Wash with warm water
Medium hot iron

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