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Refunds and Returns

 Refunds & Returns we struggle for 100% Satisfaction !

  • Up to 14 days after you have received the product, you have to send me a e-mail at: support@eugfashion.com stating an eventual problem with your order. We will make everything possible to help you solve the problem.
  • Merchandise must be unworn and unwashed. 
  • Your return/exchange must be placed in the mail within 14 days of receipt.
  • We strongly advise all customers to check the garments right after receiving the delivery and before removing any attached tags and disposing any original packaging.
  • Items must be returned unworn, unwashed, undamaged and unused with their original Security tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted!
  • If the items come with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
  • I don't make refunds if the client has ordered custom-sized clothing.
  • The shopping costs are not refundable.
  • COLORS: Please, keep in mind that the colors of the images may look slightly different because of the specifics of your computer!
  • Please have in mind that I can't be held responsible for the returned items lost in the transport.
  • I recommend that you send the item back to us through The Registered Post. Retain proof of posting and send me a Tracking Number.

 

➥Returned items must have met our return policy!
➥Need to exchange or return anything?
➥Not a problem! We’re sorry your order is anything less than perfect!

Simply follow the instructions below

Return instructions :

▶︎ RETURN METHODS


SCHEDULED PACKAGE PICKUP is a special customer service, whereby we organize a timely and safe pickup of your return parcel via our partners from DHL from your door or elsewhere. To book this, likewise please contact us at support@eugfashion.com, providing your delivery information and mobile contact, strictly confidentially, so you can stay updated on all shipment details and receive the most prompt process with refund to follow!
Special pick up for Continental Europe - 25$
Special pick up rest of the world - 35$
If you decide to post with Registered Mail or International Courier per your choice and expense, make sure to request a full coverage tracking number, because in this case our team is not responsible and cannot guarantee delivery. Keep in mind excess value declaration increases chance of delays at Customs. Return Address: Georgi Simeonov, bul. Jawaharlal Nehru 28, Sofia 1324, Bulgaria

The return Address is :
EUG fashion L.t.d.
bul.Jawaharlal Nehru 28
k.v. LULIN 7
City Sofia , 1324
BULGARIA
tel.+359888332772

  • EUG FASHION reserves the right to refuse the return of any merchandise that does not meet the above requirements of returning a product. In EUG FASHION.
  • Refunds may only be issued in the same form as was utilized for payment within 5 days after receiving the item back. Please note that the original shipping charges incurred at the time of purchase are non-refundable.
  • MEASURES: Please, use the size chart provided in the FAQ or send us Your measures to make a custom order especially for You!

Double check every size and ask me everything you want to know. We'll answer all your questions send you additional pictures and help You with pleasure!

* NOTE: There might be delays due to custom procedures and holidays.
It is out of our control :)

* LOST PACKAGES
We offer a refund for lost packages or you may pick something else from our shop (the fault isn't mine if it is happened) but I want you to be happy and satisfied! I think it's fair! 

* There are circumstances I cannot control. However, if there is any problem I will do everything I can to help resolve the situation at your best interest. :)

* Please note that you are responsible for all customs and duty fees, if they apply.

Thank you for shopping!
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