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Refund Policy

RETURN POLICY

I.  RETURN TERMS AND CONDITION

 WE ACCEPT RETURNS. Please, note that ACCEPTABLE RETURNS PERIOD for all our selling platforms is within 30 calendar days from delivery

 

1. Articles must be in their original condition, unworn and unwashed, with all security tags attached

2. Custom orders are not refundable, due to their specific and unique sizing,  unless exceptional conditions (wrong size, color or proven defect). 

Please consider sizes 4XL and above are considered custom made and are nor subject to return unless faulty or defective.

Custom orders/products are considered all orders with provided additional notes or measurements from customer, or any change of product details (length, material, etc.), which modifies the final product.

3. Returns are possible with our DHL Seller Account – easiest and safest way to return from Europe for approximately $25 (2 days)  and USA and rest of the world for approximately $35 (up to 4 days)**

Please contact support@eugfashion.com to organize a pick up or enquirer additional information. EUG FASHION is not responsible for held, lost or damaged parcels, returned with other shipping services. EUG FASHION is not responsible for any additional duty fees and custom charges.

4. Exchanges are not accepted, simply place a new order with the chosen item(s).

5. The RETURN FORM is available for download here -  as it’s MANDATORY and should be filled accordingly and placed along with returned goods. 

 

Download the return form HERE !

 II. RETURN METHODS

SCHEDULED PACKAGE PICKUP is a special customer service, whereby we organize a timely and safe pickup of your return parcel via our partners from DHL from your door or elsewhere. To book this, likewise please contact us at support@eugfashion.com, providing your delivery information and mobile contact, strictly confidentially, so you can stay updated on all shipment details and receive the most prompt process with refund to follow! DHL pick up is paid up front. 

Special pick up for Europe approximately - 25$**(2 days)

Special pick up rest of the world approximately - 35$**(up to 4 days)

Prices may vary for larger returns/number of items

Within 12 hours after booking this logistics we'll email you ready-to-print shipping labels to give the visiting courier

If you decide to post with Registered Mail or International Courier per your choice and expense, make sure to request a full coverage tracking number, because in this case our team is not responsible and cannot guarantee delivery.

Keep in mind declared excess value increases the chance of delay at Customs and Duty fees. Eugfashion is not responsible for additional custom fees.

Eugfashion is not responsible for held, lost or damaged parcels, returned with other shipping services.

Return Address: EUG FASHION Ltd, bul. Jawaharlal Nehru 28, SOFIA 1324, BULGARIA

ALL RETURNS MUST INCLUDE FILLED RETURN FORM.

III. EXCHANGES

1. Exchanges are not accepted, simply place a new order with the chosen item(s).

IV. PAYMENT REFUND TIMING 

Returns are processed immediately after they are received and checked. Refunds are visible in the initial payment account within 1 to 5 business days after the payment is issued back, depending on your payment method.All concerns regarding returns should be addressed to support@eugfashion.com

If you have not received a confirmation e-mail regarding your enquiry within 48 hours, regardless please do contact us again. 

Shipping costs are not subject to return.

All other concerns regarding returns should be addressed to: support@eugfashion.com

GENERAL DELIVERY TERMS 

Dear customers and friends,

We acclaim the importance of clear delivery terms and stay on schedules throughout seasonal campaigns but please note, listed Shipping refers only to courier’s mailing term.

Production time requires 2-4 days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail.

Besides, all customized articles which we are so proud to offer, assume further tailoring and personal touch ups all considered to affect actual delivery.  

Please consider sizes 4XL and above are considered custom made and are nor subject to return unless faulty or defective.

Customers who has benefit from discounts or free shipping will be charged 20% Restock Fee !

Thank you for the consideration in advance and for the shared interest in our boutique, we truly appreciate the attention and hope to delight you,

The return Address is :
EUG fashion L.t.d.
bul.Jawaharlal Nehru 28
k.v. LULIN 7
City Sofia , 1324
BULGARIA
tel.+359888332772